Luke Sherly

Responsible for the entire Chicagoland territory. Currently overseeing AMITA's transition to Alverno Laboratories.

Utilize interpersonal communication skills to build loyal client base and develop long-standing professional relationships. Conduct outreach to cold and warm leads regarding alternative solutions. Assess client needs and provide appropriate options. Regularly track and manage leads through Salesforce and proprietary Customer Relationship Management (CRM) Platforms to enhance company operations and maximize profitability. Research and analyze market trends in order to keep clients educated and to enhance workflow process. Ensure all customer issues are resolved quickly and accounts are maintained. Work in fast-paced, high-energy environment while maintaining strict attention to detail. Responsible for both landing and maintaining book of business.

Highlights:

• Consistently ranked top 15 out of 300 sales representatives
• Successfully landed major clients such as Hyundai and Home Depot
• Consistently exceed ambitious sales goals; recognized for meeting multiple bonus tiers within first month operating book of business
• Built entire book of business from scratch
• One of Echo's quickest employees to reach sales draw through implementation of innovative sales practices
• Developed innovative new way to identify potential leads

Provided exceptional customer service to business travelers and guest. Developed relationships with customers by quickly and efficiently assessing needs. Built and maintained extensive knowledge of local attractions to inform guests. Attended to guest needs; ensured hotel standards were consistently met across all lines of business. Assumed responsibility for mentoring new staff members by teaching company policies and procedures. Ensured professionalism throughout all lines of operations, from front-of-house to back-of- house.

Developed experience in numerous human resources fields, including benefits administration, personnel records management and recruitment. Conducted audits of defined contribution pension plans for employees. Filed claims for life and disability benefits plan.