Robert Thomas
Norfolk,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Medical Sales Representative
Life Protect 24/7
Norfolk , VA
04.2024 - Current
- As a medical Sales Advisor, my job is sell the benefits of a monitoring service device
- Maintaining Professional and positive interactions with our customers
- Overcoming difficulties and objections while selling the device .
- Using scripted Rebuttals and taking feedback to improve my performance overall.
Customer Service Representative
GEICO
Virginia Beach, VA
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Agent
Tidewater Finance
Virginia Beach, VA
05.2022 - 01.2023
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Collections Agent
Portfolio Recovery Associates
Norfolk , VA
05.2008 - 04.2022
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted in the development of strategies to improve collections process efficiency.
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Education
Associate of Science - General Studies
Thomas Nelson Community College
Hampton, VA05-2005
Skills
- Data Collection
- Complaint resolution
- Scheduling
- Consultative Sales
- Call Management
- Report Generation
Timeline
Medical Sales Representative
Life Protect 24/7
04.2024 - Current
Customer Service Representative
GEICO
02.2023 - Current
Customer Service Agent
Tidewater Finance
05.2022 - 01.2023
Collections Agent
Portfolio Recovery Associates
05.2008 - 04.2022
Associate of Science - General Studies
Thomas Nelson Community College