Luke Spaulding
San Antonio,Texas
Summary
Operations Manager with 1 year experience in hospitality management and with over 4 years of experience in management in other food & beverage sectors. Achieved Bachelor's of Science in Tourism and Recreation Management while working full time. Has experience in working in numerous fast paced environments from the tourism industry to the service industry while being a part of a large team and being the leader to a large team. Proficient in driving results, analyzing business metrics, creating culture for team and prioritizing and planning for success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Courtyard By Marriott
03.2023 - Current
- Involved in all operations of the hotel - front desk, food & beverage, housekeeping and engineering
- Oversee Bistro (onsite F&B outlet) by ensuring proper cleanliness standards are followed, food safety procedures are adhered to, ordering food and alcohol based on inventory and managing the budget for the department
- Process weekly payroll
- Complete weekly schedule for hotel based on projected demand and budgeted hours
- Perform daily financial tasks such as: daily cash deposits, counting safe funds, processing expense reports for corporate card and coding purchasing card expenses to the correct department and account
- Paying invoices at least weekly and inputting into checkbook tool
- Update checkbook with actual revenue from room revenue and other outlets like F&B to better track budget for hotel
- Process month end paperwork and complete necessary procedures
- Achieved 98.9% in Brand Standard Audit
- Improved Intend to Recommend scores to 69.5 for year of 2023 and F&B scores from a 52 in March to a 60 in December 2023
Store Manager
Starbucks
02.2022 - Current
- Responsible for processing weekly payroll, making the schedule for baristas and supervisors, interviews and hires new partners, monitoring the business’s metrics and analyzing inventory
- Main responsibilities of this role are to be leadership presence in the store and ensure that partners are upholding the missions and values of the company while working.
Assistant Store Manager
Starbucks
07.2021 - 02.2022
- Responsible for processing weekly payroll, making the schedule for baristas and supervisors, interviews and hires new partners, monitoring the business’s metrics and analyzing inventory
- Above all else, the main responsibilities of this role are to be that leadership presence in the store and ensure that partners are upholding the missions and values of the company while working
Shift Supervisor
Starbucks
10.2020 - 07.2021
- Main duties include but are not limited to, managing the baristas that are working the floor and making sure that quality beverages, food and customer service is being executed
- Shift related duties include cash management, inventory counts, coaching baristas, food management, and creating and making store orders.
Flight Attendant
American Airlines
05.2018 - 10.2020
- Main responsibilities include; aiding passengers in the unlikely event of a medical, safety or emergency evacuation event
- Routine duties include; assisting passengers during boarding and deplaning, providing inflight service such as serving food and beverages, participating in safety demonstrations and creating a comfortable inflight environment.
Manager
Café Crêpe
05.2016 - 03.2018
- Main responsibilities of this job included; the making of crêpes for customers, basic food preparation, and cleaning the kitchen
- Managerial duties included; taking inventory, making bi- weekly food orders, creating the schedule, making the crêpe batter and handling the daily cash deposits.
Education
Baccalaureate of Science - Tourism and Recreation Management
Arizona State University
Skills
- Customer Service
- Accounts Payable
- FOSSE
- Payroll and Scheduling
- Budget Management
- Health and Safety Compliance
Certifications & Achievements
- ServSafe Food Safety Manager Certification
- San Antonio Hotel and Lodging Association's Hotel of the Year - 2023
Timeline
Operations Manager
Courtyard By Marriott
03.2023 - Current
Store Manager
Starbucks
02.2022 - Current
Assistant Store Manager
Starbucks
07.2021 - 02.2022
Shift Supervisor
Starbucks
10.2020 - 07.2021
Flight Attendant
American Airlines
05.2018 - 10.2020
Manager
Café Crêpe
05.2016 - 03.2018
Baccalaureate of Science - Tourism and Recreation Management
Arizona State University