Luke Spencer
San Jose,CA
Summary
A proven track record in customer service and staff training, notably at Savemart. Excelled in enhancing customer satisfaction and resolving complex issues, leveraging expertise in Product Sales and Patience. Demonstrated teamwork and problem-solving abilities, contributing to positive work environments and efficient operations across diverse roles.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk
Savemart
07.2022 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer calls and emails to answer questions about products and services.
Youth Soccer Referee
US Youth Soccer
06.2020 - 07.2021
- Displayed respect to coaches, participants and parents to promote positive playing environment.
- Demonstrated flexibility with scheduling demands to accommodate varying match times at different locations across the region.
- Encouraged respectful behavior from coaches and players alike by setting an example of professionalism throughout matches.
- Eliminated favoritism by adhering to established rules and calling games fairly.
Software Arts Consulting (Janitor/Paper Shredding)
Doug Spencer
06.2019 - 07.2021
- Shredded old company paper and took out garages/trashes
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Education
Associate of Science - Kinesiology
De Anza College
Cupertino, CA06.2025
High School Diploma -
Santa Teresa High School
San Jose, CA06.2023
Skills
- Product Knowledge
- App support (Lucky's App)
- Product Sales
- Staff education and training
- Customer Service
- Problem Resolution
Timeline
Customer Service Clerk
Savemart
07.2022 - Current
Youth Soccer Referee
US Youth Soccer
06.2020 - 07.2021
Software Arts Consulting (Janitor/Paper Shredding)
Doug Spencer
06.2019 - 07.2021
Associate of Science - Kinesiology
De Anza College
High School Diploma -
Santa Teresa High School
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