Luke Stokes
Houston
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest and fellow staff member a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Special Events Logistics Manager
Live Nation Worldwide Inc.
02.2024 - Current
- Developed relationships with key clients, strengthening loyalty and repeat business opportunities.
- Collaborated with Director of Sales to refine sales techniques, boosting overall team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with operations, security, and production team members to improve overall venue performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate amount of equipment is present for event set-ups.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Operations Supervisor
Live Nation
09.2021 - 02.2024
- Oversaw implementation of procedures, goals and objectives within operations.
- Built strong operational teams to meet process and production demands.
- Evaluated and reported on department metrics to upper management.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Trained, mentored and motivated employees to maximize team productivity.
- Led problem-solving efforts during events, ensuring swift resolution of issues to maintain guest satisfaction.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Foundation Room Supervisor
House of Blues Houston
07.2017 - 09.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Led team in maintaining cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Special Events Assistant
House of Blues Houston
07.2017 - 09.2021
- Coordinated and allocated equipment, supplies and staff for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Implemented promotional strategies to maximize conference and convention attendees.
Education
Bachelor of Arts - Communications
University of Houston
Houston, TX08-2017
High School Diploma -
Klein High School
Klein, TX05-2012
Skills
- Motivational Leadership
- Relationship Building
- Multitasking and Organization
- Handling Complaints
- Customer Service
- Microsoft Office Suite
- Schedule Coordination
- Team Management and Supervision
- Staff Scheduling
- HR Knowledge
- Staff Supervision
- Inventory Management
- Phone and Email Etiquette
- Maintenance Coordination
- Mail and Package Distribution
Education and Training
other,other
Timeline
Special Events Logistics Manager
Live Nation Worldwide Inc.
02.2024 - Current
Operations Supervisor
Live Nation
09.2021 - 02.2024
Foundation Room Supervisor
House of Blues Houston
07.2017 - 09.2021
Special Events Assistant
House of Blues Houston
07.2017 - 09.2021
High School Diploma -
Klein High School
Bachelor of Arts - Communications
University of Houston