Summary
Overview
Work History
Education
Skills
Timeline
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Luke Strait

Luke Strait

Tempe,AZ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

BJ's Restaurant & Brewhouse
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Superior Storage
04.2022 - 07.2022
  • Supported customers in interfacing with new app and other technology as pertaining to their units.
  • Offered customer support in another city via video call and eternal computer control from main store.
  • Helped customers understand how to navigate the companies website.
  • Sold customizable plans for storage units.
  • Took customers on tours of facility.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Barista

Barista, The Perfect Blend
08.2021 - 05.2022
  • Responsible for opening and closing the store when scheduled.
  • Received employee of the month for April 2022.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Key Holder

Brian & Scotts Snowballs
03.2019 - 08.2021
  • Took customers' orders, operated machinery to make snow cones, cleaned, and restocked supplies.
  • Opened and closed the store when scheduled.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Freight Team Associate

Bath & Body Works
11.2020 - 02.2021
  • Moved heavy merchandise to proper place in storage.
  • Restocked front of store.
  • Loaded and unloaded trucks.
  • Occasionally served as cashier when required.


Cashier

Chick-fil-A
02.2018 - 03.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05-2025

High School Diploma -

Longview Christian School
Longview, TX
05.2020

Skills

  • Customer Account Management
  • Understanding Customer Needs
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cashiering
  • Stocking Supplies and Retail Products
  • Food Storage Management
  • Equipment and Store Cleaning
  • Coordinating Orders
  • Hospitality and Professionalism
  • Menu Memorization

Timeline

Server

BJ's Restaurant & Brewhouse
05.2023 - Current

Customer Service Representative

Superior Storage
04.2022 - 07.2022

Barista

Barista, The Perfect Blend
08.2021 - 05.2022

Freight Team Associate

Bath & Body Works
11.2020 - 02.2021

Key Holder

Brian & Scotts Snowballs
03.2019 - 08.2021

Cashier

Chick-fil-A
02.2018 - 03.2019

High School Diploma -

Longview Christian School

Bachelor of Arts - Psychology

Arizona State University

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Luke Strait