Luke Tann

• Negotiated deals with customers in order to close sales transactions quickly and efficiently.
• Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
• Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
• Leveraged CRM database to drive customer contacts, appointments, and sales.
• Coached, developed and motivated team to achieve revenue goals.
• Negotiated contracts with vendors for services such as banking relationships or technology solutions.

• Greet customers at arrival to build positive relationships and discuss vehicles.
• Respond to inquiries from potential customers via email and telephone.
• Manage sales negotiations and financing options.
• Finalize documentation for contracts, purchase agreements, vehicle registrations and dealer files.
• Contact customers after sale to provide owed add-ons, encourage repeat business and request referrals.

• Oversaw opening of new location including hiring, marketing, inventory procurement and company strategies.
• Reviewed all potential deals to assess risk, profitability and proper lender fit.
• Negotiated contract terms and rates with banking institutions.
• Supervised and trained employees on successful selling techniques.
• Mentored and internally promoted successful company sales staff into leadership positions to drive company growth.
• Optimized sales and marketing directives by monitoring employee progress, reviewing regional and local markets and effectively managing inventories.

Responsible for all new and pre-owned vehicle sales.  Maintained dealer website, pricing structures, and advertising. 

• Supervised, coached, and mentored seven member staff.
• Trained associates on cross-selling and relationship-building techniques. 
• Tackled sales performance issues through cohesive training and counseling and prompt, tactful issue resolution, resulting in 20% annual sales increase.
• Managed new vehicle inventory to include ordering, sales reporting, pricing, and advertising strategies.

Oversaw the entire sales department including Finance and Insurance office.  Due to organizational restructuring, assumed the role of interim General Manager.

• Increased gross profit 250%.
• Responsible for new car ordering, keeping consistent levels of inventory, and working with the factory to attain favorable vehicles.
• Managed entire used car department, including vehicle procurement, pricing, appraising, reconditioning and repair of retail units, wholesale of outgoing units.
• Implemented many processes that added to profitability.
• Worked closely with sales people to achieve their personal sales goals through daily training and coaching.

Started at Honda store as Finance Manger and progressed to New Car Sales Manager.  Transferred to the Hyundai store to establish stability and increase profitability.

• Grew number of customers by 95% in two years.
• Performed many duties of General Sales Manager due to small management staff.
• Created and directed sales team training and store processes. 
• Maintained professional and friendly customer interactions, evident by taking CSI scores from lower third to #1 overall in the Colorado region for the last three consecutive years. 
• Responsible for vehicle ordering, pricing and content of digital ads. 
• Oversaw Finance Department and was active in getting deals approved and funded.

Started on the sales floor, progressed to floor manager and eventually finance manager.  Also responsible for the fleet department concurrent to being the floor manager.

• Structured deals and negotiated with financial institutions to get deals financed and funded.
• Developed strategies with sales managers.
• Established credit and financing policies and procedures.
• As fleet manager, accounts included Hensel Phelps Construction, Weld County, and Safe Site Location Services.
• Lead a team of 4-5 salespeople that I was responsible for training, follow-up calls, and closing deals.