Luke Thompson
STANWOOD,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Available part time whenever School Schedule allows.
Overview
2
2
years of professional experience
Work History
IT Technician
Big Rapids Products
05.2023 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and tablets.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Golf Cart Attendant
Tullymore Golf Club
06.2022 - 09.2022
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Used Tractor and Range Picker to recover range balls.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
Gas Station Team Member
WESCO
04.2021 - 09.2021
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Education
Bachelor of Arts - Computer Science-Game Software Development
Lawrence Technological University
Southfield, MI05.2027
High School Diploma -
Big Rapids High School
Big Rapids, MI05.2023
Skills
- Application Installation
- License Administration
- Critical Thinking
- Reading Comprehension
- Time Schedule Preparation
- Customer Assistance
- Operational Procedures
- Maintaining Clean Work Areas
Timeline
IT Technician
Big Rapids Products
05.2023 - 08.2023
Golf Cart Attendant
Tullymore Golf Club
06.2022 - 09.2022
Gas Station Team Member
WESCO
04.2021 - 09.2021
Bachelor of Arts - Computer Science-Game Software Development
Lawrence Technological University
High School Diploma -
Big Rapids High School
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