Total Recall Records Management Software
Luke Vaughn
Pittsburgh,PA
Summary
Accomplished Operations Manager with a proven track record at The Wilson Group, enhancing operational efficiency and client satisfaction through expert logistics oversight and exceptional organizational management. Spearheaded initiatives that increased profit, leveraging strong problem-solving and client relationship skills to exceed performance goals. Hardworking employee enthusiastic about learning the Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Operations Manager
The Wilson Group
07.2022 - Current
- Lead and manage daily operations, overseeing a team of employees.
- Serve as the main point of contact for approximately 100 clients, managing all accounts and ensuring client satisfaction.
- Coordinate fleet logistics for daily pickups and deliveries.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Oversee the secure handling and transport of shred paper bins, as well as the delivery and storage of files and boxes.
- Ensure timely and accurate execution of storage and destruction orders, maintaining operational efficiency.
- Develop and implement strategies to optimize workflow, enhance client relationships, and improve service delivery.
Education
No Degree - Business Management
Community College of Allegheny County
Pittsburgh, PA05.2025
Skills
- Organizational Management
- Workflow Optimization
- Customer Retention
- Client Relationships
- Problem-Solving
- Performance reporting
- Maintenance Planning
- Logistics Oversight
Software
Timeline
Operations Manager
The Wilson Group
07.2022 - Current
No Degree - Business Management
Community College of Allegheny County
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