Luke Warden
Coral Springs,FL
Summary
Passionate about training and problem solving, with extensive experience in mentoring teams to enhance performance and service quality. Committed to creating a collaborative, respectful environment that prioritizes guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Texas Roadhouse
Coconut Creek, FL
10.2022 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Created staff schedules to align labor with peak service demands, optimizing operational efficiency.
- Resolved guest conflicts and incidents, enhancing customer satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records.
- Advanced from entry-level position to restaurant manager through dedication and performance.
Server
Texas Roadhouse
Coconut Creek, FL
10.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline food delivery and ensure accurate orders, enhancing overall service efficiency.
- Managed dining area, maintained cleanliness, and adhered to health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new employees on procedures and best practices for their roles., helping new employees through their first few weeks.
- Led team meetings to identify performance improvements and share best practices, fostering a collaborative work environment.
Education
Bachelor of Arts - Multimedia Studies
Florida Atlantic University
Boca Raton, FL12-2026
Skills
- Inventory control and record keeping
- Customer engagement
- Team management
- Team leadership
- Office administration
- Video production
- Editing skills
- Visual storytelling
- Animation integration
- Puzzle design
- Environment creation
- Lighting techniques
Accomplishments
- Created and designed multiple interactive digital art pieces and environments.
- Used Microsoft Excel to keep track of customer satisfaction,
- Taught myself Unreal Engine and other game design skills.
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Texas Roadhouse
10.2022 - Current
Server
Texas Roadhouse
10.2022 - Current
Bachelor of Arts - Multimedia Studies
Florida Atlantic University