Hi, I’m
Luke Slaby
Hernando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
Publix Supermarkets Store #1630
Customer Service Staff
08.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
Publix Supermarkets Store #475
Customer Service Staff
11.2021 - 08.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Publix Supermarkets Store #475
Cashier
11.2019 - 11.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
University of South FloridaTampa, FL
Bachelor of Science from Integrated Public Relations And Advertising
05.2024
University Overview
- Honor Roll Fall 2022
- Dean's List Fall 2022
- 4.0 GPA
St. Petersburg CollegeSt. Petersburg, FL
Associate of Arts from Mass Communications
05.2022
University Overview
- Honor Roll consecutively from 2020 to 2022
- 4.0 GPA
- summa cum laude graduate
Holy Family AcademyPalm Harbor, FL
High School Diploma
05.2020
Skills
- Customer Relations and Feedback
- Staff Training
- Management and balancing of store collectibles totaling up to $100,000 daily
- Servicing lottery over $10,000 daily
- Balancing store safe and cash registers
- Money Handling Abilities including Western Union transactions, gift cards, check cashing, money orders, and cash discrepancy investigation
- Overseeing the operational efficiency of the customer service department
- Leading and supervising associates
Theatrical Experience
Performed in numerous with many primary roles:
South Pacific (July 2015)
And Then There Were None (October 2015)
Carousel (July 2016)
Murdered to Death (November 2016)
Annie Get Your Gun (July 2017)
Performed Voice Work for Boston Blackie radio show (August 2019)
Participated as stage manager and assistant director for numerous youth productions (2017-2018).
Competed in monologue, group, and vocal competitions (2018-2020)
Hobbies
Weightlifting
Biking
Swimming
Basketball
Coin Collecting
Timeline
Customer Service Staff
Publix Supermarkets Store #1630
08.2022 - Current
Customer Service Staff
Publix Supermarkets Store #475
11.2021 - 08.2022
Cashier
Publix Supermarkets Store #475
11.2019 - 11.2021
University of South Florida
Bachelor of Science from Integrated Public Relations And Advertising
St. Petersburg College
Associate of Arts from Mass Communications
Holy Family Academy
High School Diploma
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