Lula Tewolde
Denver,CO
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clear Ambassador
Alclear LLC
Denver, CO
09.2023 - Current
- Maintained a strict adherence to security protocols, including validating airline documents, verifying CLEAR member traveler identification, and enforcing all safety procedures consistently.
- Deliver outstanding customer service by actively engaging with members, potential customers, and general travelers.
- Assisted with scheduling meetings and appointments.
- Boost membership enrollments through engaging travelers and effectively conveying the benefits of CLEAR.
Environmental Services Associate
Colorado State University
Fort Collins, CO
10.2019 - 12.2022
- Maintained comprehensive records of hazardous waste materials, disposal sites, and environmental compliance activities to meet regulatory requirements.
- Performed daily inspections of facility grounds to identify potential hazards or areas in need of maintenance.
- Assisted with the development and implementation of environmental programs such as recycling, energy conservation, and pollution prevention initiatives.
Customer Service Representative
24/7 Intouch
Aurora, CO
05.2019 - 09.2019
- Assisted customers with product and service transactions through inbound phone calls and email communications, ensuring high-quality customer support.
- Delivered exceptional customer service by prioritizing customer concerns and devising effective solutions.
- Provided assistance to customers in various tasks such as product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Arts - Ethnic Studies
Colorado State University
Fort Collins, CO12.2022
Skills
Excellent Communication, Conflict Mediation, Time Management, Personnel records Maintenance, Administrative Support, Employee Onboarding, Workforce and Effective Planning, Understanding of HR policies, Organizational Skills, Product and Service Promotion
Affiliations
- Dedicated member of the Black/African American Cultural Center at Colorado State
- Volunteer work at the Women and Gender Advocacy Center
Certification
- Certificate in Restorative Justice Training - 2020-2024
Timeline
Clear Ambassador
Alclear LLC
09.2023 - Current
Environmental Services Associate
Colorado State University
10.2019 - 12.2022
Customer Service Representative
24/7 Intouch
05.2019 - 09.2019
Bachelor of Arts - Ethnic Studies
Colorado State University