Luma Neves
Coconut Creek,FL
Summary
Dedicated student studying health science and psychology, passionate about learning new skills and gaining experience in a medical setting. Ambitious and driven individual ready and willing to work hard and learn from professionals. Student with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Duffy's Sports Grill
Coconut Creek, FL
05.2022 - 12.2023
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Member Services
University of North Florida
Jacksonville, FL
09.2021 - 05.2022
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Maintained accurate records of all transactions in the gym's database system.
Hostess/Server
Duffy's Sports Grill
Coconut Creek, FL
09.2019 - 08.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Education
Bachelor of Science - Health Sciences With A Minor in Psychology
Florida Atlantic University
Boca Raton, FL12-2024
Associate of Arts - Prenursing Studies
University of North Florida
Jacksonville, FL05-2022
Skills
- Customer Service Expertise
- Complex Problem-Solving
- Microsoft Office Certification
- Excellent Communication
- Typing and 10-Key Entry
- Multitasking
- Adaptability
- Attention to Detail
Certification
- CPR Certification
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Affiliations
- Student tutoring in sciences
- Teaching assistant working with students with disabilities
Timeline
Bartender
Duffy's Sports Grill
05.2022 - 12.2023
Member Services
University of North Florida
09.2021 - 05.2022
Hostess/Server
Duffy's Sports Grill
09.2019 - 08.2021
Bachelor of Science - Health Sciences With A Minor in Psychology
Florida Atlantic University
Associate of Arts - Prenursing Studies
University of North Florida