Luna Castaneda
Chicago,Illinois
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Floor and Decor
01.2023 - Current
- Customer service/command center associate I do phone calls, appointments, manage orders and inventory going in/out.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed order processing and tracking using CRM systems.
- Collaborated with team members to enhance service delivery standards.
- Assisted in training new staff on customer service protocols and tools.
Warehouse position
Paper Products Company, Factory
04.2021 - 03.2022
- Warehouse position (April 2021 - March 2022) For one year packaging product.
- Ensured accurate order fulfillment by verifying product quantities and specifications before shipping.
- Maintained clean and organized work environment to comply with safety standards and improve workflow efficiency.
- Assisted team members in loading and unloading shipments, enhancing overall productivity during peak periods.
Warehouse
Target
06.2019 - 12.2019
- Seasonal position (June 2019 - December 2019)
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
Education
Richard J. Daley College/Harold Washington College
Highschool Diploma - undefined
Instituto Health Science Career Academy
Chicago, IL06.2019
Skills
- Active listener
- Teamwork
- Computer skills
- Adaptability
- Customer service for 5 years
- Data analysis
- Project management
- Relationship building
- Staff training
- Stock management
LANGUAGES
Fluent in Spanish and English
Timeline
Customer Service Representative
Floor and Decor
01.2023 - Current
Warehouse position
Paper Products Company, Factory
04.2021 - 03.2022
Warehouse
Target
06.2019 - 12.2019
Highschool Diploma - undefined
Instituto Health Science Career Academy
Richard J. Daley College/Harold Washington College
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