Ngan Phan
Houston,TX
Summary
Recent graduate with a BBA in Business Management and a Minor in Marketing from the University of Houston. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Wonder Pho and Bo Ne
Houston, TX
11.2024 - Current
- Lead daily operations, including scheduling, inventory control, and team supervision
- Train and mentor front-of-house staff to ensure consistent, high-quality service
- Resolve customer concerns quickly and professionally to ensure satisfaction
- Collaborate with kitchen staff to improve efficiency and communication
Server
Yummy Pho and Bo Ne
Houston, TX
09.2023 - 10.2024
- Delivered prompt, friendly service in a high-volume restaurant setting
- Handled multitasking across order taking, food delivery, and payment processing
- Assisted in training new staff and ensuring dining area cleanliness
- Maintained a high level of customer satisfaction through attentiveness and professionalism
Server
Boiling Pho Vietnamese Cuisine
Houston, TX
05.2022 - 08.2023
- Took and processed customer orders accurately, ensuring timely delivery within 15-20 minutes
- Trained new employees in restaurant protocols and POS system usage
- Cleaned and prepared tables and dining areas for incoming guests
- Built strong rapport with customers, consistently meeting satisfaction targets
Education
Bachelor of Business Administration - Business Management, Marketing
C. T. Bauer College of Business, University of Houston
Houston, TX05-2025
Associate Degree - Business
San Jacinto College
Houston, TX05.2022
Skills
- Customer Service & Satisfaction
- Team Leadership & Staff Training
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Microsoft Excel (Basic)
- POS System Operation
Academic Projects
BP Natural Gas Distribution Project
University of Houston | Spring 2023
- Collaborated with a student team to evaluate BP’s natural gas distribution strategy
- Researched external market factors, regulatory constraints, and environmental impacts
- Delivered a formal presentation of findings and recommendations at BP headquarters
Research Project: The Impact of Stress on Student Performance
San Jacinto College | Fall 2022
- Conducted research on how stress factors (e.g., work, caffeine, lifestyle) affect academic performance
- Led analysis and group discussions on student wellness and time management
Hobbies and Interests
- Travel
- Badminton
- Puzzles
Languages
Vietnamese
Professional
Timeline
Restaurant Manager
Wonder Pho and Bo Ne
11.2024 - Current
Server
Yummy Pho and Bo Ne
09.2023 - 10.2024
Server
Boiling Pho Vietnamese Cuisine
05.2022 - 08.2023
Bachelor of Business Administration - Business Management, Marketing
C. T. Bauer College of Business, University of Houston
Associate Degree - Business
San Jacinto College
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