Sydney Arch
Lowell,MI
Summary
•Seeking to transition these skills into a new field, focusing on delivering high-quality service and fostering positive interactions.
•Experienced a variety of work environments, including: dive bar, upscale restaurants, breakfast dinners, and retail/produce stores.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Anna's House
Grandville, MI
10.2024 - Current
- Provided exceptional customer service by addressing guest needs promptly and professionally.
- Adapted quickly to fast-paced environment, managing multiple tables and customer requests simultaneously.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender Apprentice/Server
Captain Lou's Boathouse & Grill
South Haven, MI
05.2022 - 09.2025
- Engaged with customers to provide excellent service and foster positive relationships.
- Implemented responsible alcohol service practices, identifying signs of intoxication and refusing service when necessary.
- Contributed to increased overall revenue by upselling premium liquors and promoting summer specials.
- Prepared and served a variety of beverages while ensuring adherence to quality standards.
- Learned cocktail recipes and drink preparation techniques under experienced bartenders' guidance.
- Managed serving 20+ large tabs simultaneously on average nights on my own.
Sales Associate
Michigan Local Market
South Haven, MI
03.2023 - 04.2024
- Enhanced customer service experience by providing tailored product recommendations and resolving inquiries.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of products.
- Trained new sales associates on product knowledge and effective sales techniques to maximize performance.
- Developed promotional displays and organized merchandise layouts to improve visual appeal and drive sales.
Education
Bachelor of Science - Legal Studies
Grand Valley State University
Allendale, MI05.2026
Skills
- Customer service & Satisfaction
- Organization & Multi-tasking strength
- Teamwork and collaboration
- Problem-solving skills & Conflict resolution
- Excellent people skills
- Outgoing personality
- Familiar with multiple POS systems
Timeline
Restaurant Server
Anna's House
10.2024 - Current
Sales Associate
Michigan Local Market
03.2023 - 04.2024
Bartender Apprentice/Server
Captain Lou's Boathouse & Grill
05.2022 - 09.2025
Bachelor of Science - Legal Studies
Grand Valley State University