Luna Belen Ibarra Reza
San Bernardino,CA
Summary
Dynamic professional with a proven track record at Cannon Management, excelling in customer service and property management. Demonstrated ability to enhance tenant satisfaction through effective communication and timely problem resolution. Skilled in team collaboration and creative problem-solving, significantly improving operational efficiency. Energetic As a leasing agent I offer a wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance, and neighbor complaints. Skilled Agent experienced in identifying the client's needs and working to find a solution promptly and professionally.
Overview
1
1
year of professional experience
Work History
Leasin Agent
Cannon Management
2023.11 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided information regarding its key features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
- Communicated effectively with owners, residents, and on-site associates.
- Managed the move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Responded to requests and scheduled appointments for property showings.
Employee
GXO
2023.06 - 2023.07
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Strategic, Comunications
California State University - San Bernardino
San Bernardino, CA05.2026
Skills
- Customer Service
- Clear Communication
- Organized Mindset
- Community Engagement
- Team Collaboration
- Creative Problem-Solving
- Creative and Adaptable
- Property Showing
- Social Media Engagement
- Positive Attitude
- Customer service and care
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Leasin Agent
Cannon Management
2023.11 - Current
Employee
GXO
2023.06 - 2023.07
Bachelor of Arts - Strategic, Comunications
California State University - San Bernardino
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