Lunden Austin
Tallahassee
Summary
Experienced Manager with over 7 years of leadership experience at The Whitaker Group. Proven ability to drive growth, optimize marketing strategies, and enhance customer experiences. Skilled in team management, marketing, merchandising, strategic planning, and fostering strong industry relationships. Consistently surpass sales targets by leveraging product knowledge and executing impactful marketing initiatives. Committed to delivering exceptional results. Ready to contribute leadership, innovation, and industry expertise to a dynamic team.
Overview
19
19
years of professional experience
Work History
Retail Manager
The Whitaker Group (APB, A Ma Maniere, Social Status)
08.2017 - Current
- Directed and coached multiple teams at The Whitaker Group, consistently surpassing monthly sales goals through strategic leadership and performance monitoring.
- Played a key roles in launching high-profile banners and collaborations, including APB Skate, APB FAMU LeBron 20, and the Nike FAMU Dunk.
- Planned and executed impactful activations and events, such as dotSwoosh in-store initiatives, Nike FOG 1 FAMU activation, Social Status NBA All Star events, and the FAMU Dunk Yardrunners activation.
- Cultivated strong partnerships with FSU and FAMU administration and athletic departments to drive community outreach and collaborative projects.
- Enhanced customer satisfaction by effectively managing escalated concerns with professionalism and prompt resolution.
- Nominated and selected as one of the 10 individuals for the Nike NBHD ambassador program.
Stock and Sales Lead
DTLR
04.2012 - 08.2017
- Implemented merchandising strategies to highlight key products, driving increased customer engagement and revenue.
- Analyzed sales trends and provided actionable insights to improve inventory management and meet customer demands.
- Resolved customer concerns promptly and professionally, fostering loyalty and satisfaction.
- Supported the execution of marketing events and product launches to enhance brand presence.
Sales associate
Finishline
06.2006 - 05.2009
- Delivered exceptional customer service by assisting customers with product selection, sizing, and styling to meet their needs.
- Maintained in-depth knowledge of sneaker brands, product features, and trends to provide informed recommendations.
- Processed transactions efficiently while promoting loyalty programs and upselling complementary products.
- Ensured the sales floor was clean, organized, and well-stocked to enhance the shopping experience.
Education
Tallahassee State College
Tallahassee, FL06.2011
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Lincoln High School
Tallahassee, FL05.2009
Skills
- Leadership
- Strategic thinking
- Concept development
- Collaborative team player
- Relationship building
- Content creation
Strengths
- Leadership
- Team Building
- Marketing
- Visual Merchandising
- Creativity
- Brand Management
Hobbies and Interests
Sports, Music, Travel
Awards
Manager Of The Year 2018 & 2019 The Whitaker Group
Nike NBHD Collective Class 001
Timeline
Retail Manager
The Whitaker Group (APB, A Ma Maniere, Social Status)
08.2017 - Current
Stock and Sales Lead
DTLR
04.2012 - 08.2017
Sales associate
Finishline
06.2006 - 05.2009
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Lincoln High School
Tallahassee State College
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