Lundasiea Bowden
Albemarle,NC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist
Forrest Oaks Healthcare Center
Albemarle, North Carolina
03.2024 - 11.2024
- Organized and filed documents such as contracts, correspondence, and other business related paperwork.
- Provided technical support to staff members on computer hardware and software related issues.
- Developed reports to track office expenses and budget performance.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
Cashier
Dollar General
Albemarle, North Carolina
02.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Shift Leader
Burger King
Mocksville, North Carolina
04.2017 - 12.2017
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Education
High School Diploma -
Albemarle High School
Albemarle03-2018
Skills
- Bookkeeping
- Scheduling
- Meticulous and organized
- Correspondence distribution
- Positive and professional
- Multi-line telephone skills
- Customer/Client relations
- Multi-line telephone operation
- Customer and client relations
- Reception desk management
- Service-oriented mindset
- Organization skills
- Mail handling
- Multitasking and prioritization
- Scheduling appointments
- Telephone skills
- Mail distribution
- Recordkeeping and bookkeeping
Timeline
Receptionist
Forrest Oaks Healthcare Center
03.2024 - 11.2024
Cashier
Dollar General
02.2023 - 01.2024
Shift Leader
Burger King
04.2017 - 12.2017
High School Diploma -
Albemarle High School