Lunine Mazard
Delray Beach
Summary
Individual focused on achieving results, with experience in retail and clinical medical office management. Ready to utilize strategic planning, team leadership, and customer service expertise to optimize customer experience and satisfaction.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Siperstein Dermatology Group
Boynton Beach, FL
02.2025 - Current
- Assisted dermatologists with various procedures, including medical, surgical, and cosmetic procedures.
- Trained new staff on clinical protocols and office procedures.
- Prepared examination rooms with necessary equipment and supplies.
- Prep, provide support and assist during Mohs surgeries,
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Experience Leader
Bloomingdale’s/Macy’s Inc
Boca Raton, FL
01.2021 - 01.2025
- Achieved exceptional shopping experiences by overseeing store operations and managing a team of 202 associates dedicated to customer service initiatives.
- Resolved customer concerns effectively through strategic conflict resolution approaches.
- Enhanced overall team performance and knowledge by training and mentoring new team members.
- Created positive and welcoming experiences for customers by providing exceptional service grounded in extensive product and service knowledge.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Medical Assistant
Sanctuary Medical Center
Boca Raton, FL
01.2011 - 01.2022
- Assisted dermatologists and plastic surgeons during medical procedures, laser treatments, filler applications, and neurotoxin injections. Supported the management of clinical operations.
- Perfomed various administrative tasks, including cancer callbacks and medication prior authorizations.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Monitored and maintained inventory of medical and cosmetic supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported physicians in Mohs surgeries and excisions by assisting, preparing operating room, and sterilizing instruments.
- Trained every new staff member on clinic policies, procedures, and use of electronic health records systems.
Lead Medical Assistant
Dermatology Associates
Delray Beach, FL
01.2004 - 01.2011
- Oversaw daily clinical operations with a focus on inventory management and scheduling efficiency.
- Supported dermatologists in performing procedures.
- Perfomed patient intake, documenting medical history and vital signs efficiently.
- Trained new staff on clinical protocols and office procedures.
- Performed routine follow-up calls, prescription refill calls, and various administrative tasks.
- Prepared examination rooms with necessary equipment and supplies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Back in Action Therapeutic Centers
Delray Beach, FL
01.2003 - 01.2004
- Performed x-ray imaging procedures while ensuring optimal equipment functionality.
- Coordinated appointment scheduling and managed patient flow efficiently.
- Assisted in conducting therapeutic exercises under the guidance of a Chiropractor.
- Performed appointment scheduling and office administration tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certified Medical Assistant/X-ray Tech
Levin School of Healthcare
01-2003
Skills
- Team Leadership
- Operations Management
- Communication Skills
- Problem Solving
- Organizational Skills
- Creole Speaking
Timeline
Medical Assistant
Siperstein Dermatology Group
02.2025 - Current
Customer Experience Leader
Bloomingdale’s/Macy’s Inc
01.2021 - 01.2025
Medical Assistant
Sanctuary Medical Center
01.2011 - 01.2022
Lead Medical Assistant
Dermatology Associates
01.2004 - 01.2011
Medical Assistant
Back in Action Therapeutic Centers
01.2003 - 01.2004
Certified Medical Assistant/X-ray Tech
Levin School of Healthcare