Lupe Cruz
Pico Rivera,CA
Summary
Dynamic and reliable professional with exceptional interpersonal skills. Proven track record in client relationship building and inventory tracking, enhancing customer satisfaction and retention. Known for high productivity and efficient task completion, consistently exceeding goals while fostering a positive environment.
Overview
12
12
years of professional experience
Work History
Rental Coordinator
The Ruby Fashion Library
North Hollywood, California
03.2022 - Current
- Verified customer identity and credit worthiness prior to approving rental requests.
- Processed garment check-ins, check-outs, and condition reviews.
- Updated rental records, item notes, and wardrobe tracking logs.
- Organized inventory of available rental units by type, size, condition.
- Explained rental contract specifics and financial forms to individuals and production companies to facilitate informed decision-making.
- Maintained professional relationships with clients to support the growth of the business.
- Identified and implemented improvements in rental space organization to enhance functionality and user experience.
Shift Lead
Starbucks
Los Angeles, CA
04.2017 - 12.2024
- Promoted from barista to shift lead within one year, demonstrating commitment and capability.
- Managed store opening, display setup, daily money tracking, product inventory, and supply ordering to maintain operational efficiency.
- Collaborated with team members to foster a welcoming environment for customers, delegating tasks for store upkeep.
- Addressed customer concerns by actively listening and providing solutions to enhance satisfaction.
- Managed cash drawers, POS transactions, and end-of-shift reconciliation.
- Coached and trained employees while managing daily work assignments to optimize operations.
Counter Help, Cashier
Panda Express
Santa Fe Springs, CA
05.2015 - 01.2017
- Ensured cleanliness of restaurant, managed daily cash transactions, and provided detailed menu guidance to customers.
Campaign Organizer
GroundWorks Campaigns
Los Angeles, CA
03.2016 - 05.2016
- Collaborated with team to meet daily goals while maintaining positive attitude, collected signatures for BBLA campaign through door-to-door canvassing across LA County
- Surpassed signature collection goal by over 3,000 signatures.
Sandwich Artist, Cashier
Subway
Pico Rivera, CA
06.2014 - 05.2015
- Managed cash box and transactions, ensuring accurate financial operations, Logged inventory weekly, restocked items, and maintained cleanliness standards, Interacted with customers daily, fostering positive experiences and satisfaction, performed end day duties daily while polishing and closing the store, trained new employees, organized inventory
Education
High School Diploma -
Alliance Environmental Science and Technology High School
Los Angeles, CA01-2014
Skills
- Works well under pressure, responsible and reliable
- Client communication
- Client engagement
- Point of Sale (POS) system operation
- Inventory tracking
- Rental contract review
- Customer relations
- Cash handling
- Client relationship building
- Customer retention
Timeline
Rental Coordinator
The Ruby Fashion Library
03.2022 - Current
Shift Lead
Starbucks
04.2017 - 12.2024
Campaign Organizer
GroundWorks Campaigns
03.2016 - 05.2016
Counter Help, Cashier
Panda Express
05.2015 - 01.2017
Sandwich Artist, Cashier
Subway
06.2014 - 05.2015
High School Diploma -
Alliance Environmental Science and Technology High School