Victor Velasquez
Abilene,TX
Summary
Rental Coordinator/Dispatcher skilled in heavy equipment operation, stress tolerance, and multitasking. Proven track record in operations and enhancing productivity while maintaining high customer satisfaction.
Knowledgeable with background in operating heavy machinery and ensuring safe and efficient work environments. Proven ability to handle various types of equipment, contributing to project success and operational efficiency. Demonstrated problem-solving skills and adherence to safety protocols
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rental Coordinator
EquipmentShare
Abilene, TX
07.2024 - Current
- Coordinated project timelines and deliverables to ensure timely completion of initiatives.
- Managed communication between departments to streamline operations and improve collaboration.
- Implemented process improvements that increased efficiency in daily workflows.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated rental agreements and ensured compliance with company policies and procedures.
Dispatcher
EquipmentShare
Abilene, TX
07.2024 - Current
- Implemented process improvements that streamlined workflow efficiency within the dispatch team.
- Oversaw dispatch schedules, ensuring adherence to timelines and service commitments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Inside Sales Representative
EquipmentShare
Abilene, TX
07.2024 - Current
- Managed customer inquiries to ensure timely resolution and satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Yard Technician
EquipmentShare
Abilene, TX
07.2023 - Current
- Operated heavy machinery to maintain yard organization and equipment readiness.
- Trained new staff on equipment handling procedures and safety protocols.
- Streamlined workflow by implementing efficient yard layout strategies for optimal space utilization.
- Assisted in developing standard operating procedures for yard operations, enhancing overall performance consistency.
- Proactively identified potential obstacles in the yard area that could impede workflow; addressing them promptly.
- Coordinated transportation logistics for incoming shipments or outgoing deliveries as needed.
- Operated various heavy machinery, including forklifts and cranes, increasing overall productivity in the yard area.
Education
High School Diploma -
Abilene High
Abilene, TX05-2020
Skills
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
- Heavy equipment operation
- Aerial equipment operation
- Load security on equipment
- Loading and unloading equipment
- Equipment organization
- Equipment inspection
Certification
OSHA 10
Timeline
Rental Coordinator
EquipmentShare
07.2024 - Current
Dispatcher
EquipmentShare
07.2024 - Current
Inside Sales Representative
EquipmentShare
07.2024 - Current
Yard Technician
EquipmentShare
07.2023 - Current
High School Diploma -
Abilene High