Tatiana Tankhai
Des Moines,IA
Summary
Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction and streamlining service operations. Excelled in conflict mediation and complaint resolution, significantly improving customer experience. Skilled in time management and emergency response, demonstrating a strong work ethic and the ability to thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Rental Coordinator
Jetset Miami
03.2023 - 09.2024
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Partnered with outside sales to identify critical accounts with growth opportunities.
Waitress
Silk Elephant
05.2022 - 02.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Siam Table
05.2021 - 05.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
T.J. Maxx
12.2019 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, join reward programs, and opened store credit cards.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Walmart
09.2017 - 12.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Ames High School
Ames, IA05-2017
Skills
- Complaint resolution
- Professional appearance
- Conflict mediation
- Leadership
- First aid
- Calm under pressure
- Emergency response
- Customer focused
- Time management
- Flexible
- Fast learner
- Strong work ethic
- Adaptable
Timeline
Rental Coordinator
Jetset Miami
03.2023 - 09.2024
Waitress
Silk Elephant
05.2022 - 02.2023
Waitress
Siam Table
05.2021 - 05.2022
Cashier
T.J. Maxx
12.2019 - 05.2021
Cashier
Walmart
09.2017 - 12.2019
High School Diploma -
Ames High School
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