Lupe Montoya

Patient Access Specialist streamlining registration, eligibility review, and authorization support and completing 101+ coverage checks per week for high-volume ambulatory care. Strengthens the patient access process by catching coverage issues early, correcting 31+ pre-visit registration or insurance issues per month, and keeping pre-visit work aligned with clinic needs. Communicates clearly with families and care teams to reduce delays before appointments.

• Documented and resolved insurance authorization and scheduling discrepancies by collaborating with patients, providers, and insurance carriers, resulting in timely patient care and improved clinic efficiency.
• Supported daily clinical operations by maintaining accurate patient records, coordinating referrals, processing authorizations, and ensuring compliance with HIPAA and UCLA Health policies.
• Achieved timely patient access by effectively coordinating appointment scheduling, referrals, and follow-up visits while collaborating with providers and multidisciplinary teams.