LUPI F. KULEFF

• Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
• Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
• Worked in a call center environment handling manual and automatically dialed inbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collected on delinquent accounts to reduce days sales outstanding balances.

• Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
• Provided exceptional customer service by addressing client concerns promptly and maintaining open lines of communication throughout the claims process.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Respond to and resolve customer billing inquires while observing Visa and MasterCard Regulations and time frames with zero to minimal losses to the company.