Lurlene Reed
Work Preference
Summary
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Dedicated and compassionate professional experienced in recruitment and retention within the home care sector. Skilled in client communication and relationship building, with a track record of improving customer retention metrics and supporting seamless onboarding processes. Committed to fostering loyalty and enhancing overall client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Recruitment & Retention Specialist
Painted Hills Home Care
Page
06.2025 - Current
- Monitored client retention metrics to identify improvement opportunities and inform strategies.
- Developed strategies to improve customer experience and increase loyalty.
- Communicated regularly with clients to ensure satisfaction and address concerns.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Documented client interactions and feedback to enhance service delivery.
- Educated clients about available services and resources for home care.
- Provided support during onboarding of new clients for a smooth transition.
- Developed personalized communication plans for key accounts to strengthen relationships and address specific needs.
- Created and maintained a database of customers for tracking purposes.
Education
High School Diploma -
Greyhills High School
Tuba City, AZ05-1995
Skills
- Customer retention
- Onboarding support
- Feedback documentation
- Database management
- Client communication
- Relationship building
Languages
Navajo
Professional
Certification
- CPR/First Aid
- DCW Certified
Timeline
Recruitment & Retention Specialist
Painted Hills Home Care
06.2025 - Current
High School Diploma -
Greyhills High School