Lushe Pocesta

Manalapan,NJ

Summary

Dynamic and customer-focused professional with a proven track record at Anthony's Figaro Barbershop. Skilled in cash register operation and conflict resolution, I excel in building relationships and delivering exceptional service. My proactive approach ensures a welcoming environment, enhancing customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Receptionist

Anthony's Figaro Barbershop

Old Bridge, NJ

08.2019 - Current

Scheduled and confirmed appointments for customers
Processed customer payments using cash registers according to company policies and procedures.
Greeted visitors and provided them with assistance.
Maintained a neat reception area by organizing materials and tidying up furniture.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Providing customers with product and service information
Maintaining an organized appointment book
Provided excellent customer service at all times while interacting with both internal and external customers.
Performed data entry tasks into various computer systems accurately and promptly.

Education

High School Diploma -

Manalapan High School

Manalapan, NJ

06-2023

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

New York, NY

Skills

Customer service
Team collaboration
Cash register operation
Sales transactions
Conflict resolution
Time management

Effective communication
Relationship building
Problem solving
Point of sale operation
Currency counting
Money handling

Languages

Albanian

Native/ Bilingual

Accomplishments

Dean's List Fall 2024 & Spring 2025

Timeline