Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
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Luuga Vailuu

Waipahu,HI

Summary

Dynamic professional with a proven track record at Starbucks, excelling in hospitality service and conflict resolution. Adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for efficient point-of-sale operations and fostering team collaboration, consistently delivering results in fast-paced environments. Passionate about creating positive experiences for clients and colleagues alike.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
Kapolei, Hawaii
12.2020 - Current
  • Provided exceptional customer service in a fast-paced hospitality environment.
  • Handled cash transactions and operated point-of-sale systems accurately.
  • Resolved guest complaints promptly to enhance satisfaction levels.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Airport Ramp Agent

Hawaiian Airlines
Honolulu, Hawaii
05.2018 - 06.2020

  • Coordinated loading and unloading of baggage and cargo for timely departures.
  • Assisted in the training of new ramp agents on standard operating procedures.
  • Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
  • Performed pre-flight inspections on the aircraft to ensure it was safe for operation.
  • Adhered to strict timelines for the turnaround of flights.

Student Aide

State Of Hawaii Department Of Education
Waipahu, Hawaii
05.2016 - 06.2020
  • Coordinated study hall and character-building activities to foster a peaceful learning environment.
  • Collaborated with staff to organize daily activities, cleaning responsibilities, and closing procedures.
  • Planned and supervised engaging field trips, including pool days, beach outings, and laser tag events.
  • Conducted outdoor fitness activities, such as kickball and dodgeball, to promote healthy lifestyles.

Head Volleyball Coach

Kealahou Volleyball Academy
Honolulu, Hawaii
03.2018 - 05.2020
  • Educated players on sport regulations and encouraged good sportsmanship in volleyball.
  • Coached athletes on essential techniques: passing, setting, hitting, and blocking.
  • Supervised fundraising initiatives, including car washes and bakery sales for out-of-state tournaments.
  • Conducted weight lifting sessions, emphasizing proper lifting techniques.

Education

High School Diploma -

Moanalua
Honolulu, HI
05-2014

Skills

  • Point-of-sale operation
  • Conflict resolution
  • Time management
  • Team collaboration
  • Active listener
  • Speedy and efficient
  • Positive and professional
  • Friendly and outgoing
  • Up-selling
  • Hospitality service expertise
  • Problem solving
  • Lesson planning
  • Team building

Accomplishments

  • Kupono Award nominee for Hawaiian Airlines.
  • Partner of the Quarter in my first year of starbucks
  • Multiple 5 star reviews and comments

Affiliations

  • Consistent workout routine/active lifestyle
  • Volleyball/skating/swimming

Languages

English
Professional

References

References available upon request.

Timeline

Barista

Starbucks
12.2020 - Current

Airport Ramp Agent

Hawaiian Airlines
05.2018 - 06.2020

Head Volleyball Coach

Kealahou Volleyball Academy
03.2018 - 05.2020

Student Aide

State Of Hawaii Department Of Education
05.2016 - 06.2020

High School Diploma -

Moanalua

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