Luvenia Williams
Knightdale,NC
Summary
Collaborative leader with dedication to public service. Documented strengths in communication, building and maintaining relationships, thriving in fast-paced, deadline driven settings, backed with diversified professional and volunteer experience.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Revenue Services Supervisor
City Of Raleigh
05.2017 - Current
- Improve operating efficiency and payment processing functions by 25% through identifying and implementing performance indicators.
- Align Revenue systems in response to organizational needs and in support of greater cost effectiveness and work force productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Asst. Manager of Recreation Business Office
City Of Raleigh
04.2014 - 05.2017
- Foster and maintain partnerships by acting as liaison between patrons, program areas and third-party agencies.
- Advance departmental operating standards by drafting and implementing policies, processes and procedures.
- Manage accounts receivable billing to ensure appropriate receipt of past due revenues.
- Maintain department functional and technological success by supporting vital departmental software system rollouts and update projects.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
Staff Support Specialist
City Of Raleigh
02.2013 - 04.2014
- Maintain functional supply needs of the office through creation of non-purchase orders (NPOs) and vouchers.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained clean reception area to promote positive, professional environment for clients.
- Composed and proofread memos, letters and reports to verify error-free communication.
Customer Service Representative
City Of Raleigh
08.2010 - 02.2013
- Exceptional problem-solving and completion of account research and corrections.
- Ensure receipt and deposit of payments through processing cash, check and credit card payments by mail, in person or by phone.
- Measure accuracy and ensure minimal error rates through monthly financial reports and audits.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and team productivity by promoting operational best practices.
Recreation Leader
City Of Raleigh
06.2009 - 08.2010
- Maintain daily operations by facilitating activities at facility.
- Encouraging community patronage by developing and creating activities for citizens to participate in.
- Sustain clean and tidy appearance of facility by assisting with general upkeep and cleaning
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
Education
Juris Doctor -
North Carolina Central University School of Law
08.2016 - 05.2020
Bachelor of Science - Psychology
Fayetteville State University
08.2007 - 05.2012
Skills
Communication
Customer service
Conflict Resolution
Financial Management
Superior attention to detail
Operations management
Research & Analysis
Accomplishments
- Capital Leadership I & II
- Crucial Accountability
- Crucial Conversations
- Diversity in Leadership
- Effective Supervisory Practices
- Verbal Judo
Certification
Notary Public
Volunteer Experience
Wake County Guardian Ad Litem Volunteer (2017-present)
· Represent children who are survivors of abuse, neglect, and dependency. Conduct ongoing interviews and investigative research for preparation of dissemination to court. Collaborate with the Guardian Ad Litem program supervisor, Department of Social Services, and Guardian Ad Litem attorney to assess the best interest of the child(ren). Draft a comprehensive report to submit to the court which includes deductions from the investigation, wishes of the child(ren), and recommendations to the court.
Lawyers for Literacy (2019-2020)
· Read and tutor elementary aged children with the desired outcome of evoking an interest in government, civics, politics, and or law. Act as liaison between teachers, children and the legal community.
Timeline
Revenue Services Supervisor
City Of Raleigh
05.2017 - Current
Notary Public
03-2017
Juris Doctor -
North Carolina Central University School of Law
08.2016 - 05.2020
Asst. Manager of Recreation Business Office
City Of Raleigh
04.2014 - 05.2017
Staff Support Specialist
City Of Raleigh
02.2013 - 04.2014
Customer Service Representative
City Of Raleigh
08.2010 - 02.2013
Recreation Leader
City Of Raleigh
06.2009 - 08.2010
Bachelor of Science - Psychology
Fayetteville State University
08.2007 - 05.2012