Luvia Farfan
Naples,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service
Walgreens
10.2022 - Current
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Demonstrated adaptability through cross-training in various roles within the pharmacy and store setting to better serve customers as needed.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Cashier
GoodWill
06.2021 - 08.2022
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Met customer service goals and exceeded customer expectations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Lorenzo Walker Technical High School
Naples, FL05.2024
Skills
- Decision Making
- Cash Handling
- Multitasking Abilities
- Problem Solving
- Adaptability and Flexibility
- Customer Service
Timeline
Pharmacy Customer Service
Walgreens
10.2022 - Current
Customer Service Cashier
GoodWill
06.2021 - 08.2022
High School Diploma -
Lorenzo Walker Technical High School