Luxury Kemp
Phoenix,AZ
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Brand Collective
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Customer Service Representative
Verizon
06.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Stewart's Creek High School
Smyrna, TN05-2020
Bachelor of Arts - Graphic And Digital Design
Middle Tennessee State University
Murfreesboro, TN05-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Microsoft Office Suite
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Administrative Assistant
The Brand Collective
11.2023 - Current
Customer Service Representative
Verizon
06.2021 - 11.2023
High School Diploma -
Stewart's Creek High School
Bachelor of Arts - Graphic And Digital Design
Middle Tennessee State University
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