Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Luz Acevedo

Jacksonville,FL
Luz Acevedo

Summary

Customer-Centric Regional Director with Exceptional Relationship-Building Skills Innovative and results-driven leader with extensive experience in Property Management across highly competitive and dynamic markets. Skilled in strategic planning, cost reduction, and driving sustainable business growth. Demonstrated track record of maintaining exceptional customer satisfaction, achieving highest NPS and associate experience scores, and receiving outstanding Google reviews in the Jacksonville market.

Overview

20
years of professional experience

Work History

FIRSTSERVICE RESIDENTIAL

Regional Director
01.2018 - Current

Job overview

  • Spearheaded strategic planning, company policies, and best practices for condominiums, 55 & Over homeowner associations, and Community Development Districts
  • Successfully managed over 8000 doors with combined operating budgets exceeding $16 Million, ensuring regulatory compliance and high resident satisfaction
  • Led team of 50 direct reports, including 10 Community Association Managers, and supervised cross-functional support staff team of 40
  • Implemented cost-effective operating budgets with short and long-term goals for each association, consistently achieving positive P&L results
  • Strengthened team performance by developing new leadership initiatives and fostering culture of outstanding customer service.

Condominium Concepts Management
Jacksonville, FL

Regional Manager
01.2013 - 11.2018

Job overview

  • Directed operations for 14 Condominium and Homeowner Associations, overseeing team of 24 professionals
  • Facilitated financial administration, prepared budgets, and generated monthly financial statements with keen focus on cost control
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Negotiated win-win contracts and deals with contractors and vendors to ensure top-notch property maintenance and repair
  • Expanded business reach by engaging 7 additional associations in Jacksonville market and personal portfolio.
  • Attended monthly Board of Director meetings, workshops and town hall meetings

CONDOMINIUM CONCEPTS MANAGEMENT

Community Association Manager
01.2011 - 01.2013

Job overview

  • Managed and oversaw 463 Unit Condominium Properties, ensuring 100% compliance with regulations and company policies
  • Led multiple HR functions, including hiring, payroll, and benefits administration, while developing application materials for potential tenants
  • Orchestrated successful crisis management efforts for burned building, coordinating with insurance and leading rebuild projects.

JLC SOUTHEAST/CONDOMINIUM CONCEPTS MANAGEMENT

Assistant Manager
01.2006 - 01.2011

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered hands-on assistance to Residents, assessing needs, and maintaining current knowledge of association requirements
  • Successfully managed budgets and allocated resources to maximize productivity and profitability

THE EYE DOCTOR

Office Manager
01.2004 - 01.2006

Education

Florida State College At Jacksonville
Jacksonville, FL

University Overview

Business/Marketing 2000-2003

  • Dean's List Spring 2001

Department of Business & Professional Regulations
Jacksonville, FL

Professional License - State of Florida from Association Management
10.2013

University Overview

Licensed Community Manager, State of Florida

Skills

Professional Expertise:

  • Business Management Principles
  • Presentations and Meetings
  • Customer Service
  • Strategic Planning & Forecasting
  • Contract Negotiations
  • Corporate Social Responsibility
  • Motivational Leadership
  • Staff Training & Leadership
  • Property Management
  • Regulatory Compliance
  • Manage Budgets
  • Financial Statements
  • Microsoft Office
  • Citrix

Languages

Spanish
Native or Bilingual

Timeline

Regional Director

FIRSTSERVICE RESIDENTIAL
01.2018 - Current

Regional Manager

Condominium Concepts Management
01.2013 - 11.2018

Community Association Manager

CONDOMINIUM CONCEPTS MANAGEMENT
01.2011 - 01.2013

Assistant Manager

JLC SOUTHEAST/CONDOMINIUM CONCEPTS MANAGEMENT
01.2006 - 01.2011

Office Manager

THE EYE DOCTOR
01.2004 - 01.2006

Florida State College At Jacksonville

Department of Business & Professional Regulations

Professional License - State of Florida from Association Management
Luz Acevedo