Luz Ayala
Collierville,TN
Summary
Proven leader at Slim Chickens, adept in operations management and customer relations, enhanced store performance through meticulous cash handling and staff development. Fostered a collaborative environment, significantly boosting employee morale and customer satisfaction. Excelled in multitasking and problem-solving, ensuring peak efficiency and service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Slim Chickens
2021.10 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Crew Leader
Sonic Drive In
2020.06 - 2021.09
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
Fayette Ware Comprehensive High School
Somerville, TN05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Operations Management
- Multitasking
- Problem-Solving
- Professional and Courteous
Timeline
Assistant Manager
Slim Chickens
2021.10 - Current
Crew Leader
Sonic Drive In
2020.06 - 2021.09
Fayette Ware Comprehensive High School
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