Luz Benitez
Haines City,FL
Summary
Dedicated host with a strong focus on customer service and conflict resolution. Experienced in reservation management and event coordination, ensuring memorable dinning experience for guest.
Overview
1
1
year of professional experience
Work History
Host
Renaissance Orlando Resort Disney Springs
12.2025 - Current
- Welcomed guests and guided them to appropriate seating areas.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host
TeamWorks Hyatt - Prime 787 And Nori Asian Grill Restaurant
01.2025 - 11.2025
- Scheduled reservations, informing servers and managers of large groups in advance.
- Greeted guest warmly to foster a welcoming atmosphere.
- Managed reservations and ensured efficient table turnover.
- Answered customer questions about hours, seating, and menu information.
- Coordinated seating arrangements to enhance dinning experiences.
- Handled guest complaints promptly to resolve issues professionally.
- Managed reservations using digital booking systems to enhance customer service efficiency.
Education
High School Diploma -
Escuela Vocacional Hipica
Canovanas Puerto Rico Skills
- OpenTable
- SevenRooms
- Greeting guest
- Customer service
- Communication skill
- Problem solving
- Reservation management
- Bilingual (Spanish and English)
Timeline
Host
Renaissance Orlando Resort Disney Springs
12.2025 - Current
Host
TeamWorks Hyatt - Prime 787 And Nori Asian Grill Restaurant
01.2025 - 11.2025
High School Diploma -
Escuela Vocacional Hipica