Luz Bustamante
WHITTIER,CA
Summary
Dedicated Customer Service Representative with knowledge of the corrugated industry, with extensive experience, delivering excellent service and multitasking abilities. Solid team player, positive demeanor and proven skills in establishing rapport with customers. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Smurfit Westrock
02.2006 - Current
- Responded to customer in a timely manner for order placing, and lead times.
- Collaborated with shipping department to develop practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs, collaborating with scheduling department along with production.
- Built positive rapport and relationships with customers.
- Collaborated with outside vendors to order tooling and services for corrugated boxes.
Customer Service Representative
Fleetwood-Fibre Packaging & Graphics, Inc.
01.2000 - 01.2006
- Responded to customer requests for high graphic corrugated boxes, and services.
- Developed rapport with customers through listening skills, and positive feedback from customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up.
- Collaborated with other departments, to fulfill customer satisfaction.
- Developed empathetic customer relationships to earned reputation for quality service.
- Collaborated with outside vendors to order tooling and services for high graphic corrugated boxes.
Accounting Clerk Assistant
Fleetwood
08.1997 - 12.1999
- Handled day-to-day accounting processes.
- Provided clerical and administrative support to senior accounting staff.
- Reconciled bank accounts with updated information.
- Maintained sensitive financial information through proper filing storage.
- Maintained a organized filing system for efficient retrieval of financial documents.
- Provided customer service when addressing billing inquiries from clients and vendors.
- Processed payments and documents such as invoices, and journal vouchers.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Arts - Accounting
Cerritos College
Norwalk, CASkills
- Customer service
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Smurfit Westrock
02.2006 - Current
Customer Service Representative
Fleetwood-Fibre Packaging & Graphics, Inc.
01.2000 - 01.2006
Accounting Clerk Assistant
Fleetwood
08.1997 - 12.1999
Associate of Arts - Accounting
Cerritos College
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