LUZ COLLADO
BROOKLYN
Summary
Highly motivated and adaptable individual with a strong work ethic and a passion for lifelong learning.
Overview
6
6
years of professional experience
Work History
Call Center Representative
ODA Primary Health Care Network
Brooklyn, NY
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Payroll Coordinator
Platinum Home Health Care
Brooklyn, NY
02.2021 - 01.2024
- Entering employee information and payroll data into the system
- Answering employees questions and concerns regarding payroll
- Collecting and verifying timesheets
- Maintains payroll operations by following policies and procedures; reporting needed changes.
Shift Supervisor
PLS CHECK CASHERS
12.2018 - 02.2021
- Trained new cashiers on procedures, customer service and sales techniques
- Encouraged development of new cashiers with positive reinforcement
- Oversaw team of 15 cashiers and service staff
- Managed workflow to exceed quality service goals.
Education
Medical Assistant Program
Stepful
New York, NY08-2025
Associated in applied science(AAS) in Accounting -
New York City College Of Technology
05.2019
High School Diploma -
New Dawn Charter High School
06-2014
Skills
- Knowledge of financial services with 2 year cash handling experience
- Team Player
- Payroll Processing
- Passionate, highly motivated self-starter with a strong work ethic focus on results, while acting in the best interest of the client
- Customer service
Languages
Spanish
English
Timeline
Call Center Representative
ODA Primary Health Care Network
02.2025 - Current
Payroll Coordinator
Platinum Home Health Care
02.2021 - 01.2024
Shift Supervisor
PLS CHECK CASHERS
12.2018 - 02.2021
Medical Assistant Program
Stepful
Associated in applied science(AAS) in Accounting -
New York City College Of Technology
High School Diploma -
New Dawn Charter High School