Luz Cotto
West Springfield,MA
Summary
. Dedicated Medical Assistant skilled with technical, clerical and patient support. Emphatic multicultural ,Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant/Triage Secretary
Pioneer Valley Cardiology Associates
Springfield, MA
01.2020 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone .
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Administered rapid tests such as EKG [ to help clinical staff assess conditions.
- Assessed, documented and monitored vital signs and updated medication list.[
Certified Medical Assistant
Baystate Medical Center/PMR/Urgent Care/Pediatrics
East Longmeadow/Northampton, MA
11.2018 - 12.2019
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team efficiency.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assessed, documented and monitored vital signs for patients.[
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assistant to the Spine Specialist.
- Ordered injectable medications.
- Manage Control Substance Contracts.
- Assisted in all urgent care clinical duties/specimen handling.
Education
Associates in Health Sciences - Medical Assisting Certification
Springfield Technical Community College
Springfield, MA06-2025
<ul><li>Certified Medical Assistant Certificates</li><li>Certified Phlebotomist, CPR Certified, AAAMA Health Professional Certified</li><li>Latin American Biblical Institute- 3 years complete</li></ul> -
2006
Certificate - Medical Assisting
Sanford Brown Institute
Indian Orchard, MA06.2006
High School Diploma -
High School of Commerce
Springfield, MA06.1995
Skills
- Microsoft Office, Excel, Data Entry, Windows, Typing (40 wpm), Misys Tiger, ECW (Electronic Record Keeping)
- CPR Certified
- Data Entry
- English
- Latin
- Excel
- Microsoft Office
- Windows
- Misys
- Peak
- Phlebotomy
- Read, speak fluently in Spanish
- Record Keeping
- Spanish
- Switchboard
- Typing (40 wpm
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Specimens collection and processing
- Professional bedside manner
- Venipuncture and phlebotomy
- Data entry
- Patient-handling equipment
- Calm and level-headed under duress
- Customer Service
- Vital sign monitors
- Crutch fitting
- Restocking lab supplies
- Medical terminology in Spanish[
- Stocking supplies
- Reliable transportation
- Certified in Basic Life Support (BLS)
- Understands mobility assistance needs
- EKG set up and monitoring
- First aid
- Cardiac anatomy and physiology awareness
References
- References Available upon request
Languages
Bilingual ( Speak, Read and Write English and Spanish fluently)
Timeline
Certified Medical Assistant/Triage Secretary
Pioneer Valley Cardiology Associates
01.2020 - Current
Certified Medical Assistant
Baystate Medical Center/PMR/Urgent Care/Pediatrics
11.2018 - 12.2019
Associates in Health Sciences - Medical Assisting Certification
Springfield Technical Community College
<ul><li>Certified Medical Assistant Certificates</li><li>Certified Phlebotomist, CPR Certified, AAAMA Health Professional Certified</li><li>Latin American Biblical Institute- 3 years complete</li></ul> -
Certificate - Medical Assisting
Sanford Brown Institute
High School Diploma -
High School of Commerce