Luz Cupparo
Plymouth,MA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
14
14
years of professional experience
Work History
Bakery Associate
Market 32
07.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Customer Service Associate
Publix Supermarkets Inc
08.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Supported cashiers with daily drawer checkouts.
Store Manager
Goodwill Industries
01.2022 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Logistics Manager
Muldur Trucking LLC
05.2016 - 10.2018
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Handled business accounts, incoming and outgoing invoices.
Customer Relationship Manager
Bank Of America, NA
11.2009 - 05.2016
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Helped teller staff team by providing support with daily duties e.i. proving at end of day, auditing cash drawers, balancing ATMs, and coaching for referrals.
Education
Master in Finance - Business Management
Universidad Javeriana Colombia
Colombia06.1997
Skills
- Customer Service
- Punctual and Reliable
- Sales Expertise
- Cash Handling
- Conflict Resolution
- Bilingual
- Great Communicator
Timeline
Bakery Associate
Market 32
07.2023 - Current
Customer Service Associate
Publix Supermarkets Inc
08.2022 - 01.2023
Store Manager
Goodwill Industries
01.2022 - 07.2022
Logistics Manager
Muldur Trucking LLC
05.2016 - 10.2018
Customer Relationship Manager
Bank Of America, NA
11.2009 - 05.2016
Master in Finance - Business Management
Universidad Javeriana Colombia
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