Luz Garcia
Operations
Morrisville,NC
Summary
Results-driven Operations Manager with expertise in streamlining processes, enhancing team performance, and optimizing inventory management. Proven ability to boost productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
07.2024 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training materials to support team onboarding and improve operational efficiency.
- Collaborated with cross-functional teams to optimize store layout and enhance customer experience.
- Implemented scheduling tools to improve staff allocation and maintain service levels during peak hours.
- Executed daily operations tasks efficiently, contributing to overall productivity and team performance improvements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Merchandise Manager
Ulta Beauty Inc.
09.2023 - 07.2024
- Analyzed sales trends to optimize merchandise assortment and maximize revenue.
- Collaborated with cross-functional teams to develop promotional strategies enhancing customer engagement.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Trained and mentored junior staff on merchandising best practices and operational procedures.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2022 - 09.2023
- Assisted customers in product selection and application, enhancing their beauty experience.
- Educated clients on skincare routines, promoting brand loyalty and repeat business.
- Implemented merchandising strategies to maximize product visibility and sales performance.
- Collaborated with team members to achieve sales goals while providing exceptional customer service.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and retention.
- Trained new staff on product knowledge and customer engagement techniques to improve service quality.
Beauty Advisor
Ulta Beauty
08.2021 - 09.2023
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Developed in-depth product knowledge to assist customers with makeup, skincare, and fragrance selections.
- Executed effective merchandising strategies to optimize product displays and drive sales.
- Trained and mentored new staff on product offerings and customer engagement techniques.
Bakery Team Member
Whole Food Market
09.2021 - 08.2022
- Operated baking equipment to produce high-quality bread and pastries efficiently.
- Monitored inventory levels, ensuring timely restocking of ingredients and supplies.
- Trained new team members on standard operating procedures and safety protocols.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Collaborated with team to streamline production processes, improving workflow efficiency.
- Implemented quality control measures, ensuring consistency in product standards.
Sales Associate
Home Depot
09.2020 - 09.2021
- Cultivated strong customer relationships through personalized service and product recommendations.
- Executed daily sales transactions accurately and efficiently using POS systems.
- Trained new associates on sales techniques and customer engagement strategies.
- Analyzed sales trends to identify opportunities for inventory optimization.
Education
Certificate - Marketing
Wake Tech Community College
Raleigh, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Staff development
- Schedule management
- Workforce management
- Retail operations management
Accomplishments
- Reduced Shrink from 3.77% to 2.63% in the span of a year
- Supervised team of 50+ associates
- Developed 2 individuals into leadership roles
Timeline
Operations Manager
Ulta Beauty Inc.
07.2024 - Current
Merchandise Manager
Ulta Beauty Inc.
09.2023 - 07.2024
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2022 - 09.2023
Bakery Team Member
Whole Food Market
09.2021 - 08.2022
Beauty Advisor
Ulta Beauty
08.2021 - 09.2023
Sales Associate
Home Depot
09.2020 - 09.2021
Certificate - Marketing
Wake Tech Community College