Luz Govea
denton,Texas
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
12 pm
Denton, Texas
08.2023 - 09.2024
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Developed and implemented sales strategies to increase market share.
Cashier
Thrift Giant
Denton, Texas
06.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained an organized store environment by restocking shelves and organizing displays.
Education
Business Administration And Management
Ryan High School
Denton, TX05-2024
Skills
- Store Opening and Closing
- Customer Service
- Inventory counting
- Flexible Schedule
- Strategic Merchandising
- Sales and marketing
- Sales Growth
- Calm Under Pressure
- Teamwork and Collaboration
- Problem solving
- Team building
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Assistant Store Manager
12 pm
08.2023 - 09.2024
Cashier
Thrift Giant
06.2021 - 08.2023
Business Administration And Management
Ryan High School
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