Luz Hernandez

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

I was in charge of serving clients, answering calls, and making appointments for stylists. I also have a cosmetology license for almost 20 years. I was in charge of selling the client the necessary product so that the client was happy with their colorimetry, haircut, or perm service results.
I was responsible for charging the client for the service and making sure they made their next appointment for their next service.
I also kept the product inventory so the employees had what they needed to provide excellent customer service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.