Luz Hernandez
NORTH LAS VEGAS
Summary
I am well-equipped to excel in a full-time role that offers professional challenges and allows me to leverage my interpersonal skills, time management, and problem-solving expertise. My strong problem-solving abilities, eagerness to learn, and excellent communication skills make me a valuable asset to any team. I am ready to contribute to team success, achieve positive results, and remain dedicated and enthusiastic in tackling new challenges and advancing organizational objectives.
Overview
17
17
years of professional experience
Work History
Baker
Home Business
05.2019 - 01.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Call Center Representative
Vaden Automotive
09.2015 - 03.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Childcare Provider
In Home Childcare
02.2013 - 09.2015
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Crew Trainer
McDonald's
08.2005 - 08.2011
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Associate Degree - Health Administration
Martinsburg College
Martinsburg, WVSkills
- Customer service
- Task prioritization
- Decision-making
- Reliable and responsible
- Teamwork and collaboration
- Multitasking abilities
- Excellent communication
- Inventory maintenance
Languages
Fluent in both English and Spanish
Timeline
Baker
Home Business
05.2019 - 01.2023
Call Center Representative
Vaden Automotive
09.2015 - 03.2016
Childcare Provider
In Home Childcare
02.2013 - 09.2015
Crew Trainer
McDonald's
08.2005 - 08.2011
Associate Degree - Health Administration
Martinsburg College