Luz Hernandez
Greeneville,TN
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.
Overview
12
12
years of professional experience
Work History
Food Service Manager
Tequilas Mexican Restaurant
Farmington, NM
05.2024 - 12.2025
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Adhered to company food, safety, quality and sanitation policies.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored actions of staff and customers to uphold health and safety standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assigned tasks and monitored progress of all kitchen personnel.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted in planning and executing special events and catering services.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Distributed food to service staff for prompt delivery to customers.
Server
Texas Roadhouse Restaurant
Farmington, NM
01.2025 - 05.2025
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Caregiver
Sonia luko
Farmington, NM
01.2017 - 04.2025
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assistant Manager of Accounts
Regional Finance
Farmington, NM
03.2014 - 05.2016
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Approved or denied loan applications and explained reasoning behind decisions.
- Approved loan within specified limits or referred to appropriate approval level.
- Performed daily maintenance of loan applicant database.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Provided customer service support throughout the entire process from application through closing.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Set up debt payment plans based on client credit, income and assets.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Verified accuracy of loan documents prior to approval.
- Updated client account information and records in company databases.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Advised delinquent customers on strategies for debt repayment.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Assisted in the creation and implementation of policies and procedures for the collections department.
- Recorded and updated customer personal accounts with accurate contact information.
Education
High School Diploma -
Rocinante High School
Farmington, NM05-2007
Skills
- Food safety
- Inventory management
- Employee training
- Customer service
- Team building
- Conflict resolution
- Communication skills
- Problem solving
- Hiring procedures
- Hiring standards
- Quality control
- Staff leadership
- Employee retention
- Performance evaluations
- Hiring and firing
- Cross-training staff
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Texas Roadhouse Restaurant
01.2025 - 05.2025
Food Service Manager
Tequilas Mexican Restaurant
05.2024 - 12.2025
Caregiver
Sonia luko
01.2017 - 04.2025
Assistant Manager of Accounts
Regional Finance
03.2014 - 05.2016
High School Diploma -
Rocinante High School