Luz Iraheta
Encino,CA
Summary
Talented Floor Manager with several years of experience leading teams, improving operations, and solving problems. Strong leadership, communication, and organizational skills with a focus on efficiency and team success.
Overview
1
1
Language
19
19
years of professional experience
Work History
Floor Manager
Starbucks
Valley Village, California
10.2018 - 07.2026
- Supervised daily operations and ensured efficient workflow in busy coffeehouse environment.
- Resolved customer complaints promptly to enhance overall guest experience and satisfaction.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees in customer service and barista skills for team integration.
- Led team meetings to communicate updates, motivate staff, and foster collaboration.
- Monitored performance metrics to identify areas for process improvement within the store.
Dispatcher
Glass Doctor
Van Nuys, California
03.2015 - 10.2018
- Coordinated daily dispatch operations for glass repair and replacement services.
- Managed scheduling for technicians to optimize service routes and reduce delays.
- Communicated effectively with customers to confirm appointments and address inquiries.
- Utilized dispatch software to track service requests and technician locations in real-time.
- Maintained accurate records of service calls, technician assignments, and customer feedback.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Hotel Manager
The Voyager Motor Inn
Van Nuys, California
07.2007 - 08.2015
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Resolved guest complaints promptly to maintain a positive hotel reputation.
- Conducted regular inspections of facilities to ensure cleanliness and safety standards.
- Implemented inventory controls for supplies, equipment, and guest amenities.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted and received messages using telephones or telephone switchboards.
Education
Ulysses S Grant
Valley Village, CaliforniaSkills
- Operations management
- Inventory management
- POS systems
- Team building
- Customer service
Languages
Spanish
Professional
Timeline
Floor Manager
Starbucks
10.2018 - 07.2026
Dispatcher
Glass Doctor
03.2015 - 10.2018
Hotel Manager
The Voyager Motor Inn
07.2007 - 08.2015
Ulysses S Grant