Hubspot
Luz Lopez
Guest Service Representative
Long Beach,CA
Summary
Driven student leveraging studies in Business Administration seeks real-world experience. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Guest Service Representative
TOCA Soccer Training Center
Costa Mesa, CA
03.2021 - Current
- Implement high-impact sales and marketing initiatives resulting in increased occupancy with monthly rebooking rate of 82% and profitability up by 70%.
- Uses databases, marketing services and software such as Hubspot, HeyMarket, Mindbody Online, and Ring Central.
- Promote positive customer service experience to all guests approaching Front Desk by greeting incoming guests, answering inquiries, maintaining friendly and enthusiastic attitude, and utilizing excellent communication skills, which resulted in high levels of customer satisfaction.
Student Worker/Cadet
Los Angeles Port Police
San Pedro, CA
04.2018 - Current
- Execute operational and general office assistance such as data collection, data entry, and document preparation to both sworn and civilian staff.
- Assist in minor systems support as well as correspondence tracking and distribution for the Port Police Division and Port of Los Angeles community.
- Utilize extreme attention to detail when acquiring essential knowledge of police work and study and carry out written instructions accurately and efficiently.
- Provide excellent customer service to law enforcement officials while acquiring the core values and principles of being a Police Officer.
Education
MBA -
Marymount California University
Rancho Palos Verdes 05.2021 - Current
Bachelor of Arts - Criminal Justice With Homeland Securities, Psychology
Marymount California University
Rancho Palos Verdes, CA 08.2017 - 05.2021
Skills
Computer proficiency
Flexible & Adaptable
Microsoft Office
Customer service
Sales expertise
Customer Relations
Affiliations
Member, Psi Chi International Academic Honor Society in Psychology, MCU, 04/2021
Member, Delta Epsilon Sigma National Scholastic Honor Society, MCU, 04/2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
HeyMarket
Mindbodty Online
Ring Central
Microsoft Office
Quote
"If your dreams don't scare you, they aren't big enough"
Timeline
MBA -
Marymount California University
05.2021 - Current
Guest Service Representative
TOCA Soccer Training Center
03.2021 - Current
Student Worker/Cadet
Los Angeles Port Police
04.2018 - Current
Bachelor of Arts - Criminal Justice With Homeland Securities, Psychology
Marymount California University
08.2017 - 05.2021