Luz Luna
Dallas
Summary
Healthcare professional with over 5 years of experience in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments.
Overview
6
6
years of professional experience
Work History
Medical Records Specialist
HealthMark Group - NTX Contractor / Baylor Scott & White
04.2025 - Current
- Managed patient medical records ensuring compliance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
Patient Service Specialist
Baylor Scott & White
04.2023 - 06.2024
- Managed patient intake process by accurately collecting and confirming insurance details, ensuring a seamless registration experience.
- Coordinated front-desk operations, facilitating patient check-in and check-out procedures and efficiently scheduling appointments.
- Handled financial transactions, including posting patient copayments and self-pay amounts, and communicated payment plans and arrangements.
- Facilitated communication between patients and healthcare providers, ensuring clarity in care instructions.
- Trained new staff on systems and procedures, fostering a collaborative team environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Administrative Assistant
Dallas County Health & Resources Clinic
01.2022 - 03.2023
- Scheduled patient appointments and facilitated the confirmation of treatment reception, ensuring seamless patient experience.
- Addressed and resolved patient inquiries, fostering positive relations and maintaining high levels of patient satisfaction.
- Provided empathetic support to patients, reinforcing trust and contributing to a welcoming clinic atmosphere.
- Developed and maintained filing systems for confidential patient records, ensuring compliance with regulations.
- Managed appointment payments and ensured accurate processing of cash and card transactions.
Mailroom Clerk
Lereta LLC
08.2019 - 12.2021
- Efficiently categorized and distributed incoming mail to appropriate departments, ensuring seamless internal communication.
- Conducted meticulous preparation and scanning of documents, maintaining accurate records for both dispatched and received mail and packages.
- Handled the receipt and registration of incoming checks, and was responsible for the collection and preparation of outgoing correspondence, in addition to monitoring and ordering mailroom supplies. Implemented a digital tracking system for incoming checks, achieving noticeable improvements in accuracy and security.
- Fostered a collaborative environment by coordinating with departments to address mail-related inquiries, enhancing team communication.
Education
High School Diploma -
Skyline High School
Dallas, TX06.2019
Skills
- Epic Software
- Microsoft Word
- Microsoft Excel
- EHR
- HIPAA
- Bilingual
- Customer Service
- Medical Records
- Appointment Scheduling
- Team Collaboration
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Time Management
- Front Desk Operations
- Healthcare Compliance
- Multitasking
- Insurance verification
- Payment processor
- Patient intake processes
- Medical office administration
- Telephone etiquette
LANGUAGES
English - Highly proficient
Spanish - Native
Timeline
Medical Records Specialist
HealthMark Group - NTX Contractor / Baylor Scott & White
04.2025 - Current
Patient Service Specialist
Baylor Scott & White
04.2023 - 06.2024
Administrative Assistant
Dallas County Health & Resources Clinic
01.2022 - 03.2023
Mailroom Clerk
Lereta LLC
08.2019 - 12.2021
High School Diploma -
Skyline High School