Kelly Phillips
Sherwood,AR
Summary
Polished and professional, excels in managing multiple tasks and leveraging electronic medical record systems to streamline processes and ensure accurate documentation. Commitment to providing excellent customer service to both patients and staff is rooted in the understanding of the importance of fostering positive relationships in a healthcare setting. Proven track record, skilled at troubleshooting issues while maintaining the highest level of data integrity and privacy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Care IV Home Health Care
Little Rock, AR
07.2023 - 09.2024
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Created spreadsheets for more efficient recordkeeping.
- Decreased bill holds from $150,000 to approximately $50,000 in less than a year's time.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Call Center Customer Service Representative
EngageMED- CHI ST Vincent Gastroenterology Clinic
Little Rock, AR
11.2021 - 07.2023
- Managed high call volumes of approximately 200 while providing exceptional customer support and maintaining professional composure.
- Determines appointment type and urgency then schedules appointments
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Remote Personal Assistant (Temporary Job Assignment)
Financial Coach
Little Rock, AR
06.2021 - 11.2021
- Organized the financial coach appointment calendar, including reminders for upcoming meetings and events.
- Typed documents, updated websites and compiled information for meetings.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Handled 30 incoming mail, bills and invoices and completed appropriate actions.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Commercial Lines Technical Support (Temporary Job Assignment)
Meadors, Adams, & Lee
Little Rock, AR
10.2020 - 05.2021
- Resolved customer questions, issues, and complaints.
- Billed and checked policies and endorsements against applications and proposals.
- Complied with confidentiality regulations in handling customer information.
- Enhanced client satisfaction by providing timely and accurate policy information and addressing their concerns.
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
Workers Compensation Adjuster
Central Adjustment Company
Little Rock, AR
03.2017 - 05.2020
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Managed caseload of 500 clients each quarter.
Claim Coordinator
Burnett Insurance Corporation
Little Rock, AR
04.2007 - 12.2016
- Reported approximately 100 claims a week to carriers and follow up on claims until closed.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
Education
High School Diploma - General Education
McClellan High School
03.1985
Skills
- Medical records management
- Medical office procedures
- Medical records auditing
- Medical terminology
- Insurance verification
- EMR / EHR
- Scanning and imaging software
- Epic, Outlook, Microsoft software
- Report generation
- Electronic Filing Specialist
- Written and verbal communication
Certification
Arkansas Workers Compensation Adjuster License, 09/01/17 - 06/01/21
References
1. Lisa Thomas
Commerical Lines Manager/ Corporate Secretary
Meadors, Adam's, & Lee
lthomas@malee.com
(501) 372-5200
2. Carolyn Dunn
Human Resouce Manager
Central Adjustment Company
(501) 227-5506
3. Chasity Davis
Medical Records Specialist
Care IV Home Health
adorned212@gmail.com
(501) 362-9258
Timeline
Medical Records Specialist
Care IV Home Health Care
07.2023 - 09.2024
Call Center Customer Service Representative
EngageMED- CHI ST Vincent Gastroenterology Clinic
11.2021 - 07.2023
Remote Personal Assistant (Temporary Job Assignment)
Financial Coach
06.2021 - 11.2021
Commercial Lines Technical Support (Temporary Job Assignment)
Meadors, Adams, & Lee
10.2020 - 05.2021
Workers Compensation Adjuster
Central Adjustment Company
03.2017 - 05.2020
Claim Coordinator
Burnett Insurance Corporation
04.2007 - 12.2016
High School Diploma - General Education
McClellan High School