Hi, I’m
Luz Matos
Miami
Summary
Attentive employee offering remarkable customer service history over solid 15 years background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas.
Overview
24
years of professional experience
Work History
American Airlines Cargo
Customer Service Associate
11.1999 - 09.2001
Job overview
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as making sure students now exactly where to line up, and addressing family.
- Welcomed guests handling programs and making sure there's no customers needs.
- Welcomed guests and directed each person to desired party, room or activity.
- Explained rules and regulations of facilities and entertainment attractions to customers.
Hair Unisex Salon
Business Owner
05.2002 - 12.2011
Job overview
- Consulted with customers to assess needs
- Trained and motivated employees to perform daily business functions.
- Administration, accounting functions, purchasing and bi-weekly payroll, database
- Input income and expense details into database to track business finances and address variances.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
GSmart /Nova University
Customer Service Associate
04.2023 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
GigSmart
Concession Stand Worker
04.2023 - Current
Job overview
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained high standards of customer service in high-volume, fast-paced
- Promptly handled all guest concerns, questions and complaints to boost customer service
- Communicated stand offerings and answered guest questions.
Education
Marugui Cosmetology School , Cosmetology School
Associate of Arts from Stylist
12.1999
Ciencias Optica, Puerto Rico , Puerto Rico
Associate of Science
12.1992
Skills
- Customer Relations
- Customer Service
- Credit Card Payment Processing
- Delivery Scheduling
- Microsoft Access
- Managing Multiple Tasks
- Microsoft Word
- Retail Sales Customer Service
- Multi-Line Telephone Operation
Timeline
Customer Service Associate
GSmart /Nova University
04.2023 - Current
Concession Stand Worker
GigSmart
04.2023 - Current
Business Owner
Hair Unisex Salon
05.2002 - 12.2011
Customer Service Associate
American Airlines Cargo
11.1999 - 09.2001
Marugui Cosmetology School
Associate of Arts from Stylist
Ciencias Optica, Puerto Rico
Associate of Science
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