Hi, I’m
Luz Matos
Miami
Summary
Attentive employee offering remarkable customer service history over solid 15 years background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas.
Overview
24
years of professional experience
Work History
American Airlines Cargo
Customer Service Associate
11.1999 - 09.2001
Job overview
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as making sure students now exactly where to line up, and addressing family.
- Welcomed guests handling programs and making sure there's no customers needs.
- Welcomed guests and directed each person to desired party, room or activity.
- Explained rules and regulations of facilities and entertainment attractions to customers.
Hair Unisex Salon
Business Owner
05.2002 - 12.2011
Job overview
- Consulted with customers to assess needs
- Trained and motivated employees to perform daily business functions.
- Administration, accounting functions, purchasing and bi-weekly payroll, database
- Input income and expense details into database to track business finances and address variances.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
GSmart /Nova University
Customer Service Associate
04.2023 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
GigSmart
Concession Stand Worker
04.2023 - Current
Job overview
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained high standards of customer service in high-volume, fast-paced
- Promptly handled all guest concerns, questions and complaints to boost customer service
- Communicated stand offerings and answered guest questions.
Education
Marugui Cosmetology School Cosmetology School
Associate of Arts from Stylist
12.1999
Ciencias Optica, Puerto RicoPuerto Rico
Associate of Science
12.1992
Skills
- Customer Relations
- Customer Service
- Credit Card Payment Processing
- Delivery Scheduling
- Microsoft Access
- Managing Multiple Tasks
- Microsoft Word
- Retail Sales Customer Service
- Multi-Line Telephone Operation
Timeline
Customer Service Associate
GSmart /Nova University
04.2023 - Current
Concession Stand Worker
GigSmart
04.2023 - Current
Business Owner
Hair Unisex Salon
05.2002 - 12.2011
Customer Service Associate
American Airlines Cargo
11.1999 - 09.2001
Marugui Cosmetology School
Associate of Arts from Stylist
Ciencias Optica, Puerto Rico
Associate of Science
Similar Profiles
Jayla CharlesJayla Charles
Front Desk Agent at American Airlines CargoFront Desk Agent at American Airlines Cargo
Terrence ClarkeTerrence Clarke
Fleet Service Agent at American AirlinesFleet Service Agent at American Airlines
Lyn JonesLyn Jones
Customer Service Operations Manager at American AirlinesCustomer Service Operations Manager at American Airlines
Marco VelasquezMarco Velasquez
Local Church Manager at King Jesus MinistryLocal Church Manager at King Jesus Ministry
Yassine ErraisYassine Errais
Sales Consultant at Family Discount FurnitureSales Consultant at Family Discount Furniture