Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Ramlall

Plantation

Summary

Dynamic communications professional with a proven track record at Broward Sheriff's Office, excelling in high-pressure environments. Recognized for exceptional empathy and attention to detail, I effectively prioritized emergency calls, enhancing response times. A skilled multitasker, I mentored new communications operators and visiting trainee officers/deputies while on the dispatch radio or on the complaint desk answering 911 calls. In addition, while maintaining accurate records.

Overview

21
21
years of professional experience

Work History

Communications Operator III

Broward Sheriff's Office
05.2005 - 11.2024
  • Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
  • Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
  • Provided timely updates to field units during critical incidents, contributing to successful outcomes.
  • Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
  • Remained calm and poised in very stressful situations, diffusing angry callers and mitigating special circumstances.
  • Warmly welcomed callers and offered help in transferring to appropriate department.
  • Attended safety training to learn procedures for handling medical and fire emergency calls. In addition, also attended CPR classes for recertification purposes.
  • Assisted the public daily by answering questions and transferring to appropriate agencies.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Mentored new operators while waiting to be assigned to a CTO (Communications Training Officer) and shift. Before their initial training period, providing guidance on best practices and company policies. In addition, had them sit on DLE dispatch side and explained all the different screens and what they represented.

Front Desk Receptionist

Pediatric Associates of Plantation
01.2004 - 03.2005
  • Greeted patients and parents at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create welcoming environment for visitors.
  • Confirmed, scheduled, and coordinated appointments.
  • Collected copayments and outstanding fees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer conflicts quickly and efficiently notified supervisor when problems escalated.

Education

GED -

University of The State of New York
Albany, NY

Emergency Management

Broward College
Davie, FL

Skills

  • Strong attention to detail
  • Fast typing speed
  • Empathy and patience
  • Respectful and courteous
  • Multitasker

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Communications Operator III

Broward Sheriff's Office
05.2005 - 11.2024

Front Desk Receptionist

Pediatric Associates of Plantation
01.2004 - 03.2005

GED -

University of The State of New York

Emergency Management

Broward College

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Luz Ramlall