Summary
Overview
Work History
Skills
Languages
Timeline
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Luz Santana

Saginaw,TX

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

9
9
years of professional experience

Work History

Retail Store Sales Manager

Prime Communications AT&T
06.2018 - 06.2023
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Built relationships with customers and community to establish long-term business growth.

Manager of Operations

Portfolio Recovery Associates
03.2014 - 06.2018
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Skills

  • Constructive Feedback
  • Cycle Count Audits
  • Promotions and Specials
  • Knowledge of Candidates
  • Sales Expertise

Languages

English/Spanish Fluent

Timeline

Retail Store Sales Manager

Prime Communications AT&T
06.2018 - 06.2023

Manager of Operations

Portfolio Recovery Associates
03.2014 - 06.2018

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Luz Santana